I would HIGHLY RECOMMEND Paragon Roofing for their consistent communication, competitive pricing, high quality materials, and clear follow-up. I am a thorough researcher and did a lot of this prior to finalizing with Paragon – especially give the big job and expense. We unfortunately had to have 2 complete roofs redone at the same time – my parents’ and mine (new roofs). We wanted the same company for both, but only if they could deliver. Paragon went above and beyond! We had extensive communication before, during and after each roof, which were done within a few months of each other. We were provided with several options and it never felt like a hard sell. We had 4-5 other roofing companies for estimates so we had some comparisons. Paragon matched the other bids, but with higher quality materials. We discussed some potential changes that might happen after the roofs were torn off – and, of course, there were changes! However, there were no surprises because of the communication. One roof came under the original budget (rarely happens) and the other over (due to larger unforeseen issues). When the issue came up, Nelson walked about and clearly explained what was happening and the best way to fix it. They were also done on time once the work started. They also came back afterwards to fix some cosmetic things on the skylight afterwards. We were not originally planning on a skylight, but once we had to do the whole roof, we got estimates and were able to fit it in. We had photos throughout the entire process – before, during and after. They also sent in cleaners due to the mess from the ceiling. They will not leave until they make sure you are satisfied. I also had to contact Nelson months after the work had already been done to get receipts, extra photos, etc. for accounting and insurance purposes. He knows who I am and I felt like I was still a current and valued customer, not like they did the work and then left us.
