Privacy policy

Paragon Roofing (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information, including when you interact with our website or opt in to receive communications such as SMS messages.

Information We Collect

We may collect the following types of information:

Personal Information

  • Name
  • Phone number
  • Email address
  • Service address or project location

Communication Data

  • SMS opt-in consent
  • Message history and preferences

Technical Data

  • IP address
  • Browser type and device information
  • Website usage data (via cookies and analytics tools)

How We Use Your Information

We use your information to:

  • Respond to inquiries and provide estimates
  • Schedule inspections and services
  • Send SMS or email updates related to your request
  • Improve our website, services, and marketing efforts
  • Comply with legal obligations

SMS Communications

By providing your phone number and opting in, you agree to receive SMS messages from Paragon Roofing. These may include:

  • Appointment confirmations
  • Project updates
  • Service-related notifications

You can opt out at any time by replying “STOP”. Message and data rates may apply.

We do not share your phone number or SMS opt-in data with third parties for their marketing purposes.

Sharing of Information

We do not sell your personal information.

We may share information with:

  • Service providers (e.g., CRM, analytics, communication tools)
  • Legal authorities when required by law

All third parties are required to protect your information and use it only for specified purposes.

Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Request access to the personal information we collect about you
  • Request deletion of your personal information
  • Request correction of inaccurate information
  • Opt out of the sale or sharing of personal information (we do not sell data)
  • Limit the use of sensitive personal information

To exercise your rights, contact us using the information below.

We will not discriminate against you for exercising your privacy rights.

Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, and resolve disputes.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.

Cookies and Tracking

Our website may use cookies and tracking technologies (such as Google Analytics) to improve user experience and measure performance. You can adjust your browser settings to manage cookies.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions or wish to exercise your privacy rights, contact us:

Paragon Roofing & Remodeling

Phone: (925) 678-5745

Email: info@paragonroofco.com